Boehringer Ingelheim Secure E-Mail System protected by Office365 Message Encryption

This web page provides information about the standard Boehringer Ingelheim Secure Messaging System.

 

Handling an encrypted message

  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Reply
  • Forward

Step 1

The secure email conversation is initiated by a Boehringer lngelheim employee. This is the only way to start a secured email conversation. There is no registration required for external partners.

 

You will receive an E-Mail from the Boehringer-lngelheim Office 365 Message Encryption, open the message in your Inbox and click the "Read the message" button as shown below.

Secure messaging Step 1

Step 2

Secure messaging Step 2

On your web browser, you can select either "Sign in with a one-time passcode" or "Sign in with Google" as shown in the figure above.

Step 3

Selecting "Sign in with a one-time passcode" in Step 2 will open a new tab on your browser where you should paste the passcode sent to your mailbox(Step 4). See figure below for reference.

Secure messaging Step 4

Additonally you can check the box This is a private computer: Keep me signed in for 12 hours, if checked, you will not prompted for a one-time passcode for 12hours, this feature is desiged for frequent secure communication during the workday, saving you extra time.

Step 4

Check your mailbox, look for the email with the one-time passcode, copy and paste the passcode to your web browser(Step 3) and click Continue. See figure below for reference.

Secure messaging Step 4

Reply

To answer the secure email, please click Reply all or the drop down button for more Options.

Note: If Forward or Print is greyed out, it means the sender does not allow you to use these options

Reply message

Forward

To forward the secure email, please click Forward or the drop down button for more Options.

Note: If Forward or Print is greyed out, it means the sender does not allow you to use these options.

Forward message

FAQs:

How long is the One-Time-Passcode valid?

Each passcode expires after 15 minutes. If that happens, or if you can’t open the message for any reason, start over by opening the first email you received and following the steps.

I cannot forward or print the message, the fields are greyed out?

If Forward or Print is greyed out, it means the sender does not allow you to use these options.

Which attachments are allowed to send by the new secure mail system?

There is no limitation, every attachment will be sent encrypted with the Boehringer-Ingelheim secure mail system.